je778 Privacy Policy — Your Information Is Completely Safe

je778 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") is issued on behalf of the organization operating the je778 platform and explains how we collect, use, protect, and share your information.

In this policy, "information" refers to your personally identifiable information (PII) — such as your name, email address, phone number, date of birth, financial information, and data automatically collected from your device or browser.

"Services" refers to the je778 website, mobile interface, cricket betting, slots, live casino, and all other features. Please read this complete privacy policy before using our services.

je778 may collect the following types of information:

2.1 Registration and Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (encrypted)
• National ID card or passport details (for identity verification)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket numbers (for transaction processing only)
• Bank account number and bank name (for bank transfers)
• Deposit and withdrawal history

2.3 Automatically Collected Information

• IP address and Device ID
• Browser type, operating system, and language settings
• Login time, session duration, and gaming activity logs
• Data from cookies and similar tracking technologies

2.4 Support and Communication Information

When you contact us via live chat or send an email, a record of that conversation is stored with us. This is used to improve service quality and for dispute resolution.

je778 collects and processes your information for the following legitimate purposes:

3.1 Account Management

We use your name, contact information, and identity verification details to create, manage, and secure your account. This is a mandatory requirement for using je778's services.

3.2 Financial Transaction Processing

The necessary financial information is collected to securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This information is used to process transactions with a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.

3.3 Identity Verification and Fraud Prevention

We regularly verify identities to protect account security, prevent money laundering (AML), and stop fraudulent activity. Through age verification, we ensure that only individuals aged 21 or older are using our platform.

3.4 Customer Support

Our 24/7 Bengali live chat support team may use your account information to quickly resolve your complaints, questions, and issues.

3.5 Service Improvement and Personalization

By analyzing your gaming preferences and behavioral data, we can create a more relevant and enjoyable experience for you — such as informing you about your preferred game categories or bonus offers.

3.6 Compliance with Legal and Regulatory Obligations

We are required to use relevant information for record-keeping in accordance with applicable laws and regulations and for cooperation with authorities.

je778 adopts industry-standard technical and organizational measures to protect your information. Our key security measures are described below:

4.1 SSL Encryption

256-bit SSL encryption is used across our entire platform. This ensures that all information exchanged between your browser and our servers remains completely secure.

4.2 Password Protection

Your password is never stored in plain text — it is secured using a strong hashing algorithm. No staff member can view your password.

4.3 Access Control

Access to your information is granted only to staff members who need it for their work. All access is logged and reviewed regularly.

4.4 Security Audits

We regularly conduct security audits on our systems and promptly address any potential vulnerabilities.

je778 does not sell your personal information or provide it to third parties for commercial purposes. However, in the following limited circumstances, we may share necessary information with specific third parties:

5.1 Payment Processors

Necessary information is shared with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. These organizations are governed by their own privacy policies.

5.2 Game Providers

Limited session and gaming data may be processed on the servers of our software partners — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — to ensure their games run properly.

5.3 Identity Verification Services

We may use third-party identity verification (KYC) providers to meet regulatory requirements. These providers adhere to strict data protection standards.

5.4 Legal Authorities

We may be required to provide relevant information as part of a court order, government investigation, or applicable legal process. In such cases, we provide only the information legally required.

Cookies and similar tracking technologies are used on the je778 website. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, security tokens, and saving user preferences. Without them, our services will not function properly.

6.2 Functional Cookies

These cookies save your language preferences, game settings, and other personalizations, making your experience more convenient.

6.3 Analytics Cookies

These cookies help us understand which pages or features of our site are used most. The data collected is aggregated and anonymous.

You can disable cookies by changing your browser settings, though this may limit some features of our services.

As a registered user of je778, you have the following rights regarding your own information:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will complete your request within 30 days.

7.2 Right to Correct Information

If there are any errors or inaccuracies in your information, you can contact us to have them corrected. Going to your account profile is the fastest method.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, information required to fulfill our legal obligations (such as financial transaction records) may not be possible to delete before a specified period.

7.4 Right to Restrict Processing

You may request that processing of your information be restricted in certain cases, such as during a dispute over the accuracy of your data.

7.5 Right to Lodge a Complaint

If you have any concerns about your privacy, please contact our privacy team at [email protected]. We will resolve your complaint as quickly as possible.

je778 retains your information for as long as necessary. The general policy is as follows:

• All account information is retained while the account is active.
• Financial transaction records must be retained for a specified period after account closure in accordance with legal and regulatory requirements.
• Identity verification documents are retained in accordance with applicable regulations.
• Analytics and log data is generally anonymized or deleted after a specified period.

After the periods mentioned above, your information is securely deleted or anonymized.

je778 strictly does not provide services to anyone under the age of 21. Our platform is intended for individuals aged 21 or older only.

Age verification is mandatory during the registration process. If it is found that information of a minor has been collected for any reason, we will immediately close that account and securely delete the collected information.

If you believe a minor is using our platform, please let us know at [email protected].

je778 may update this privacy policy from time to time. If changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, a notice will be sent to your registered email.
• After the policy is published, a notification about the update may be shown when you log in to the platform.

If you continue to use our services after the updated policy takes effect, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us: